RETURNS,
REFUNDS & DELIVERY

You have 30 days from the date you receive your order to request a return. Items must be in their original condition. Gift cards, damaged or incomplete items and returns received after 30 days cannot be accepted.

Email onlinestore@hippychickibiza.com with your order number and proof of purchase. After confirmation, return the parcel by recorded delivery to:

HIPPY CHICK IBIZA
Av. Don Alvaro, 136
43897 Campredó, Tarragona
España

Keep the item unworn, unused and in its original condition with all labels attached. Pack it securely and use a tracked delivery service. For items over €75, shipping insurance is recommended.

Once your return has arrived and been inspected, we will email you with approval or rejection. Approved refunds are issued automatically to your original payment method. Your bank or payment provider may need several business days to show the amount.

Approved refunds are issued through the same payment method used for the order. If the amount has not appeared after checking with your bank and card provider, contact onlinestore@hippychickibiza.com.

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Exchanges are available only for defective or damaged items and, when approved, are made for the same item.

You can receive your order at the address of your choice, such as your home or workplace. We cannot deliver to a P.O. box.

Delivery takes approximately 10 business days within Spain and Europe, and 15 to 20 business days for the rest of the world.

You are responsible for the cost of sending a return. Return delivery costs are non-refundable. If a return label or cost is advanced by us, that amount may be deducted from the refund.

We will email you when your order leaves our warehouse. If you need help while it is on its way, contact onlinestore@hippychickibiza.com.